CUSTOMER (DIS)SERVICE (2011) 

This one-hour documentary unravels the maddening, humorous, and baffling relationships in the world of customer service. Experts, mystery shoppers, consumer advocates and authors all take aim at the world inhabited by waiters, multi national corporations, overseas call centers, automated voices, bartenders and customers of all sorts demanding customer service.

Watch it online here.

DOCUMENTARY || Produced by Generator Productions for CBC Doc Zone.